Dear Traveler,

1. EXPLORING LIMA (Half-day & Full-day Tours) 

General Conditions

To give you the best service, all tours must be booked and confirmed in advance. Once confirmed, we’ll ask for your passport details. Why? To handle legal invoicing according to peruvian law and ensure everything is ready for your arrival. We treat your info with 100% “explorer’s honor” (total confidentiality).
Punctuality is key: Our tours follow a schedule to make the most of your day. We’d hate for you to miss any part of the magic!

Payments & Currency

• Securing your spot: To officially confirm your adventure, a small deposit is required. The remaining balance can be settled either before your trip or on the day of the tour—whatever we agree is best for you! Once you’ve made the payment, just shoot us a quick screenshot or receipt of the transaction. We’ll then send you the final confirmation so you can start counting down the days!
• We accept major payment methods such as credit cards and online payments.

Credit and debit cards (Visa, MasterCard, American Express)

Online payments (PayPal or similar platforms)

Bank transfers

Cash payments (USD or local currency, upon agreement)

Additional methods for convenience: ViaNET, Western Union, MoneyGram (available upon request)

• A quick note: All prices are in USD. If you choose to pay in local currency (Soles), we’ll use our agency’s daily exchange rate.
• Pro-tip: Please double-check with your bank about transaction fees. Lima Explorer Tours is not responsible for any additional bank commissions, as we need to receive the net amount to secure your spot.
• For last-minute bookings, full payment may be required immediately to secure availability.

Changes & Cancellations

We know travel plans can be unpredictable, but our team (guides and drivers) prepares for you in advance!

• More than 48 hours before the tour: Full refund (excluding transaction fees).
• Between 48 and 24 hours before the tour: Deposit is non-refundable. (this helps us cover early logistics).
• Less than 24 hours before the tour or “No Show: No refund will be issued.

Rescheduling

• Want to change the date? No problem! Do it up to 24 hours before for free. If you need a last-minute change (same day), a 50% re-start fee will apply to cover our team’s scheduled time.

No Show / Late Arrival

• If the client does not show up at the agreed time and location, the booking will be considered a no-show.
• No refunds will apply in this case.
• Late arrivals may result in partial or total loss of the service.

Recommendation

We strongly recommend purchasing travel insurance to cover unexpected cancellations or changes.

2. MULTI-DAY ADVENTURES (Outside Lima)

General Conditions

• Booking your Journey
  To secure your hotels, trains, and flights, we need your full name, passport copy, and flight itinerary. This helps us ensure every detail of your package is perfect.
• Programs are subject to availability until fully confirmed.
• We reserve the right to modify itineraries due to force majeure or safety reasons.
• Travel during holidays or special dates may affect operations and pricing.
• Some services (hotels, flights, trains) are subject to third-party conditions.

Explorer’s Pro-Tips: Smooth Travels in Peru
How to save 18% on your stay (Tax Exemption):
Did you know foreign tourists don’t have to pay the 18% local tax (IGV) at hotels? To make this happen, just follow these steps:

• Keep your original passport handy. Ensure you get your entry seal when passing through Immigration at the airport.
• Show both at the hotel front desk during check-in. 
• Friendly reminder: If these documents aren’t presented, the hotel is legally required to charge the 18% tax, and we wouldn’t want that to surprise you!
• Traveling by land? Don’t skip the stamp! 🚌
  If you are entering Peru by land (from Ecuador, Bolivia, or Chile), please make sure to stop at the border migration office to get your official entry seal in your passport or DNI. Without this stamp, hotels cannot apply the 18% tax exemption, and they will be required to charge you the extra tax. Don’t let a missing stamp ruin your budget—stay sharp at the border!

To Confirm a Booking

To secure your reservation, we require:

• Full name, passport details and nationality
• Date of birth
• Accommodation preference
• Flight itinerary (if applicable)
• Copy of passport

Payments

• A deposit of 20–30% per person (non-refundable) is required to confirm the booking. The remaining balance must be paid 30 days before the departure date.
• Full payment is required for bookings made within 30 days of travel.
• Flights and certain services must be paid in full in advance.
• Accepted payment methods are the same as for Half-Day Tours.
• All transaction fees, bank charges, or processing costs are the responsibility of the client.

Cancellations by the Client

All cancellations must be submitted in writing and confirmed by us.

The following penalties apply:

• More than 45 days before departure: Loss of deposit
• 30–15 days before departure: 50% of total cost
• Less than 15 days before departure: 100% of total cost

Important Notes

• Some services are non-refundable due to supplier policies (flights, train tickets, permits, etc.).
• Refunds, when applicable, may be subject to administrative and transaction fees.
• Note on Currency: All transactions are processed in USD. If a local payment is required or chosen in Peruvian Soles (PEN), the exchange rate applied will be the one determined by Lima Explorer Tours on the date of the transaction. We are not responsible for any variations or fees applied by your bank during currency conversion.
• Health First (Yellow Fever Vaccine):
  If your next stop after Peru is Brazil or Venezuela, the Yellow Fever vaccine is a must! Make sure to have your international vaccination certificate ready. While we are here to guide you, please remember that staying up to date with vaccine requirements and visas is each traveler’s own responsibility.
  Stay Protected:
  We always want you to have the best time. That’s why we strongly recommend getting Travel Insurance to cover any unexpected changes, health needs, or flight delays. Better to have it and not need it!

Final Note

By confirming a booking with us, you agree to these Terms & Conditions.

Lima Explorer Tours

Email: hola@limaexplorertours.com
Lima, Peru